SHIPPING & DELIVERY

When will I receive my order?

We endeavour to ship your order as soon as possible. Your order should arrive in 4-7 business days. Shipping will be faster if you choose Express Post Shipping - please check with the Australia Post website for exact delivery information. We cannot guarantee or provide a day of the week or time of day for delivery.

What does shipping cost?

*Shipping on orders of $40 or more are free in Australia.

*For orders less than $40, we deliver via Sendle for $8.

*For orders less than $40, orders exceeding 500g in weight/Shoebox in size, postage will be calculated accordingly and sent to your email for confirmation. 

*We also offer Express Post shipping for $15.

Can I send my order overseas?

Unfortunately, we are unable to send your order to an overseas address at this time. 

What if I need to change my order?

We are unable to make changes to orders once placed.  Orders are processed very quickly, so if you need to cancel your order please call our Customer Service Team immediately.  We’ll do our best to help, but we can’t cancel orders once they have shipped. See returns and exchanges for information about sending products you've ordered back to us.

Can I track my order?

You can find your order number on the “My orders” page of your account.

RETURNS & EXCHANGES

Can I return or exchange my order?

Its our dream for everyone to like and reap the benefits of natural skin care products. If you don’t, don't stress!  You have up to 20 days from the date of purchase to return your product, subject to the following:

*If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase.

*If a product has been used and is less than 20% of the total content, we’ll only offer a product exchange.

*If a product has been used more than 20% of the total content, no refund or exchange can be given.

*If for some reason, you’re not satisfied with the products, please contact us and we'll always try to help you if we can.

How do I return an order?

Please contact customer service team via email we will help you with the process. 

When can I expect my refund or exchange?

Please contact our customer service team via email for more information.

What if my order was wrong or the product is damaged?

Did we mess up your order?  Was it damaged during delivery?  Please contact us as soon as you can with your order number and we will help you to resolve the issue.  Please provide details of the incorrect or damaged product.